Freight and Forwarder

Bolloré Africa Logistics - Monrovia (Liberia)

Reference LOGLIBV-1027

Issue Date 28/07/2014

Type of Contract CDD

Duration of Contract 1 an ou plus

Department: Transport & Logistique - Transit

Position n° 335

Logo Recruteur

 

About the employer / working context

We are currently recruiting for our subsidiary in Monrovia, Liberia, a :
Freight and Forwarder M/F

The purpose of this position is to reinforce the transit team to maintain a high level of service to our customers.

Durée du contrat: 18 mois

Duties and Responsibilities

Your main responsibilities are:
- Management of the operational relationship with the client
o Receive the transit orders from the clients (tariffs already validated through a quotation), in case of new business (new or existing client) a new quotation will be issued by the Sales department.
o Request missing documentation and more detailed instructions if necessary
o Inform the client of the files processing progress (standard or specific report, according to quotation)
o Alert the client in case of operational issue (potential or real)
o Provide support to credit control of cash collection issue

- Monitor files processing
o Ensure that Standard Operating Procedures (SOPs) are applied at each step of the business process
o Allocate the files to be processed by operators
o Validate the opened file before process beginning
o Check the file processing progress and ensure that the different process steps are well done from a physical point of view or electronic one
o Assist Operators and other staff members in case of operational issue
o Achieve regularly the files at least once a month
o Implement all necessary actions to improve quality of processing
o Control quality of formalization and documentation of the files

Job Qualifications & Skills / Selection Criteria

This is a graduate level position. Ideally, you already have a first experience (internship for example). 
You have a good knowledge of Microsoft office and an excellent communicator. 

Additional Information about the position

Position Type: Temps plein

Working Hours: Horaire normal

Working Language: Anglais