Poste publié le 26/02/2014
Type de contrat CDI
Durée du contrat Indéterminée
Niveau d'étude Bac + 2
Niveau d'expérience Au moins 1 an
Poste n° 139
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Customer Services & Operations
Manage customer calls and mails and propose them a solution concerning usage or restoring products and services.
Welcome and manage the customer complaints.
Listen and qualify customer demand in case of breakdown : diagnose, handle or direct, inform the customer.
Make sure of problem resolution and of answer at customer request is right.
Inform the customer over delays and restoring conditions.
Value the image of the group.
High school Diploma, International Baccalaureate or equivalent AND Minimum 2 years diploma or degree (Computing or Information Systems preferred).
Excellent communications skills. Fluent in English and French (verbal and written)
Knowledge and technical skills : Good IP Knowledge (CCNA or CCNP equivalent), excellent Windows operating System knowledge, Good PC applications and operations knowledge, ability to work within a defined process and insure procedures are followed.
Experience : 12-18 months experience in a technical support role preferred.
Project management and technical change management experience an advantage.
Other skills : Demonstrated ability to work under pressure & multi-task, Good time management and organizational skills, Flexibility in work hours required, and a willingness to learn and expand knowledge.
- Medical Scheme
- Medical Check-Up upon joining the Company
- 13th Month Bonus as per legislation
- Transport Allowance
- Meal Allowance
Secteur d'activité: Telécoms et réseaux
Type de poste: Temps plein
Horaires de travail: Horaire normal
Langue de travail: Anglais
Deuxième langue de travail: Français
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