Poste publié le 28/07/2014
Type de contrat CDD
Durée du contrat 1 an ou plus
Fonction / Service: Transport & Logistique - Transit
Poste n° 335
We are currently recruiting for our subsidiary in Monrovia, Liberia, a :
Freight and Forwarder M/F
The purpose of this position is to reinforce the transit team to maintain a high level of service to our customers.
Durée du contrat: 18 mois
Your main responsibilities are:
- Management of the operational relationship with the client
o Receive the transit orders from the clients (tariffs already validated through a quotation), in case of new business (new or existing client) a new quotation will be issued by the Sales department.
o Request missing documentation and more detailed instructions if necessary
o Inform the client of the files processing progress (standard or specific report, according to quotation)
o Alert the client in case of operational issue (potential or real)
o Provide support to credit control of cash collection issue
- Monitor files processing
o Ensure that Standard Operating Procedures (SOPs) are applied at each step of the business process
o Allocate the files to be processed by operators
o Validate the opened file before process beginning
o Check the file processing progress and ensure that the different process steps are well done from a physical point of view or electronic one
o Assist Operators and other staff members in case of operational issue
o Achieve regularly the files at least once a month
o Implement all necessary actions to improve quality of processing
o Control quality of formalization and documentation of the files
This is a graduate level position. Ideally, you already have a first experience (internship for example).
You have a good knowledge of Microsoft office and an excellent communicator.
Secteur d'activité: Transports et logistique
Type de poste: Temps plein
Horaires de travail: Horaire normal
Langue de travail: Anglais
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